YYCBBQCLEANING & REPLACEMENT SERVICE 

                                                   

                                        YYC BBQ CLEANING

                     

BBQ Maintenance Disclaimers and Acknowledgements

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• We offer arrival windows of 8:00–9:30 AM and 2:30–4:00 PM. While we strive to accommodate your preference, it may not always be possible.

• You will receive confirmation of your arrival window the day before and on the day of your appointment via email and text message.

• Please ensure access to a working electrical outlet.

• By scheduling a service, you acknowledge familiarity with the safe operation of your barbecue grill, whether powered by propane, charcoal, gas, wood, or electricity.

• You understand that during the cleaning, repair, or handling of barbecues, especially older ones, parts may be rusted or corroded. These components may disintegrate, break, or fall apart upon contact. While care will be taken to prevent this, we are not responsible for any resulting damage.

• When working on surfaces, including barbecue islands, pre-existing issues such as loose or cracked tiles, grout, or other imperfections may not be visible. We cannot guarantee that these or other materials, including stainless steel, enamel, or manufacturer components, will remain unchanged or unaffected by our service. Rust, carbon, discoloration, and other stains may not be fully removable through cleaning.

• Clients are responsible for any additional service costs, including but not limited to parking and parts.

• Poor weather conditions (rain, snow, freezing temperatures, etc.) may necessitate rescheduling.

• We cannot be held liable for any work time lost due to service rescheduling, regardless of the reason.

• You agree to inspect your grill for gas leaks prior to use after a cleaning service.

• Basic safety guidelines can be found in your grill's user manual.

• All sales are final.

• We accept debit, credit, e-transfer, and cash.

Cancellation Policy​​

• While we do not require a deposit to book your BBQ cleaning service, cancellations made with less than 72 business hours' notice will incur a non-refundable service fee of $100CAD. This policy allows us to accommodate other customers effectively.

• If our technician arrives at your location and you are a no-show, do not answer calls, or fail to respond to messages, a fee of $100 CAD will be charged to cover the technician’s time and travel expenses.

Late Fee Policy

• Payment for all services is due upon completion. If payment is not received within 7 calendar days of the invoice date, a one-time late fee of $25 CAD will be applied. This ensures timely payment and helps us continue providing excellent service to all our clients.

Service Packages

Ultimate Grill Revival
Deep Cleaning Service – Starting from $209
Restore your BBQ to its prime with our thorough deep cleaning service, perfect for even the most neglected grills.

Service Includes:

• Grate Cleaning: Intensive brush and steam treatment for both sides of the grates.

• Grill Rack Cleaning: Comprehensive brush and steam cleaning to remove all residues.

• Briquette Trays/Flavorizer Bars: Cleaning to improve flavor and performance.

• Inside Walls: Steam cleaning to remove built-up grease and grime.

• Firebox Cleaning: Vacuuming and scraping to eliminate ash and debris.

• Exterior Polishing: Shining up the hood, side arms, and knobs.

• Drip Pan/Grease Tray: Scraping, emptying, and wiping down for safety and cleanliness.

Quick Sparkle Clean
Light BBQ Cleaning – Starting from $139.99
A quick refresh for your BBQ, focusing on key areas to maintain cleanliness without requiring a deep clean.

Service Includes:

• Grates Cleaning: Removal of grease and food residue.

• Cooking Box Vacuuming: Eliminating ash and debris.

• Drip Tray Vacuuming: Clearing out the drip tray to prevent buildup.

• Catch Tray Cleaning: Ensuring smooth operation.

• Exterior Wipe & Polish: Light exterior wiping and polishing.

Terms and Conditions

Scope of Service:

• The Quick Sparkle Clean package covers only the listed tasks. Additional cleaning, repairs, or maintenance are available at an extra cost and must be requested separately.

Pricing:

• Starting prices are $139.99 for Quick Sparkle Clean and $209 for Ultimate Grill Revival.

• Prices may vary based on BBQ size, condition, or additional services requested. Customers will be informed of any changes before the service begins.

Liability and Acknowledgment:

• YYCBBQCLEANING is not responsible for pre-existing damage or issues resulting from rusted, corroded, or aged components.

• Surfaces with pre-existing issues, such as cracked tiles or grout, may be affected during service.

• YYCBBQCLEANING is not responsible for any damages to driveways, including but not limited to oil leaks, dirt, or other liquids, if the customer permits parking on their driveway.

• We always strive to protect working surfaces, such as floors, by using waterproof blankets and plastic sheets. However, in some cases, minor leaks may occur despite our precautions.

• Certain BBQ models feature low-quality stickers that may be removed during cleaning, particularly if the surface is excessively dirty. While we take care to minimize these risks, we cannot be held responsible for such occurrences.

Payment Terms:

• Payment is due upon service completion.

• Payments can be made via e-transfer to support@yycbbqcleaning.ca, or an invoice with payment links can be requested.

Customer Responsibilities:

• Ensure access to the BBQ area at the time of service.

• BBQs should be cool and not in use when the technician arrives.

Limitation of Liability:

• YYCBBQCLEANING is not responsible for pre-existing damage or issues that arise from improper use after the service.

Acceptance:

• By booking any cleaning service, you agree to the terms outlined in this agreement.

Contact Information
For inquiries or additional services:

• Email: support@yycbbqcleaning.ca

• Phone: 587-438-7387

• Website: www.YYCBBQCLEANING.ca